The Connect Gaming system integrates directly with all Gaming Loyalty Systems to alert gaming attendants when an event arises like a payout or drink request. All events are queued to ensure the first patron to request service, is the first one attended to. Calls rotate evenly to all attendants who are logged on to the system. Attendants receive messages via Android Smartphone, Android Smartwatches, RF pagers, DECT phones, SMS to mobile phones from Connect Gaming system.
ESCALATIONS AND NOTIFICATIONS
With Connect Gaming escalation levels, you can ensure that every call gets answered within a certain time frame. If a call is not responded to in time, there is a number of different escalation types from repeating the call to another attendant or backup attendant, or notifying a Duty Manager or Gaming Manager. Managers can also be notified instantly if there are too many calls active at any one time, so they know that they need to put more staff on the floor.
REAL-TIME REPORTING AND STATISTICS
The Connect Gaming Reporting module allows any authorized user to generate real-time reports quickly and efficiently. These reports can be exported to Excel or printed as a PDF. Now you can monitor Attendants performance, busiest times and days, busy areas within a zone and receive much more information from any PC on the network. This will allow you to monitor productivity and efficiency as well as assisting in scheduling rosters, as you will know when your quiet and busy times are throughout the day.
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